# Delete your account or workspace

Source: https://help.jenzo.ai/articles/delete-account

Everything is on the Workspace page, in the **Your data** section ([app.jenzo.ai/workspace#your-data](https://app.jenzo.ai/workspace#your-data)). You do not need to email anyone.

## Take a copy first (optional)

Press **Download my data (JSON)**. You get a file with your profile, the tickets you created or are assigned, your comments, messages and time entries in that workspace.

## Delete my account (any member)

1. Open **Your data > Delete my account**.
2. Type your email address, press **Delete my account**, then confirm in the box that appears.

You are removed from every workspace you are in, and your name, email and keys are erased. Your tickets and comments stay for your team, shown as **Deleted user**, because they are part of the team's history. You are signed out straight away. This cannot be undone.

**If you are the only person in your workspace** (a solo workspace), deleting your account also deletes the workspace. It is scheduled for deletion straight away and everything in it is removed after 14 days. Nobody is left to undo it, so there is no undo link.

**If you are the only admin of a workspace that has other people in it**, you cannot delete your account yet. Make someone else an admin first, or delete the workspace instead (below).

## Delete a workspace (admins)

1. Open **Your data > Delete workspace**.
2. Type the workspace name exactly, then press **Delete workspace**.

What happens next:

- Everyone in the workspace is signed out at once, and nothing new can be added.
- **Billing stops right away.** If the workspace is on a paid plan, we pause the subscription the moment you ask for the deletion, so you are not invoiced or charged during the 14 days.
- Each admin gets one email with an **Undo deletion** link.
- You have **14 days** to undo it. Open the link in the email and press **Undo deletion**: the workspace comes back as it was, and billing starts again. People sign in again with their email code. AI tools using a personal key start working again on their own.
- After 14 days the workspace is deleted for good: its tickets, comments, files, messages, time and AI usage records, and every member's access. The subscription is cancelled at that point. This cannot be undone.

Not sure it was you? If you get the email and did not ask for it, press the undo link right away and review who is an admin.

## Leaving a workspace without deleting your account

Ask an admin of that workspace to remove you on the Workspace page, in the members list. Your tickets stay with the workspace.

## Clean up your computers

- Remove the Jenzo connector from your AI tools, and the `.jenzo` folder in your home folder.
- In the Chrome extension, sign out, or remove the extension to delete what it stored in your browser.

## Just want to stop the AI usage?

You do not need to delete anything. Set `JENZO_USAGE=off` on your computer, or skip some folders in **Settings > AI privacy and sharing**.

## Still stuck?

Email support@jenzo.ai from the email you sign in with and we will help.