# Plans, trial and billing basics

Source: https://help.jenzo.ai/articles/plans-trial-billing

For current prices and what each plan includes, see [jenzo.ai/pricing](https://jenzo.ai/pricing).

## You pay for people, not AI

Plans are priced per person. A person is a human member of your workspace: anyone you invite who signs in. Claude Code, Codex, Cursor and every other AI tool log their work at no extra cost on every plan, however many sessions you run. AI tools never take a seat.

## The plans in short

- **Free**: every new workspace starts here. One person with all their AI tools. No card needed and no trial clock. Shows the last 30 days of history. Older history is kept, and comes back if you upgrade.
- **Team** and **Business**: unlimited people and history, team views and more. Business adds budgets per person, project and client, the savings report, client billing export and multiple workspaces.

## How the trial works

The 30-day trial belongs to the paid plans. It starts when an admin picks **Team** or **Business** (from [jenzo.ai/pricing](https://jenzo.ai/pricing) or **Plan and billing**) and enters a card at checkout. A card is required, and nothing is charged for 30 days. While the trial runs, **Plan and billing** shows how many days are left and the date the card will be charged. Cancel any time before then and you pay nothing. Each workspace gets one trial.

Not the same thing: the 14-day promise on the first-run guide is about features. If you relied on a feature in your old tool, we build it within 14 days of you asking. It is not the length of the trial.

## Change or cancel

Admins manage billing in **Plan and billing**. Members see *Admins only*.

- **Upgrade**: takes effect right away, and the difference is prorated.
- **Add or remove people**: your bill changes from that day, prorated.
- **Cancel**: press **Manage billing** (invoices, card, cancel). Your plan runs to the end of the period you paid for.
- **Move to Free**: also on Plan and billing.

## Invoices, card and tax

Payments run through Stripe. Receipts, VAT and sales tax are handled there, and every invoice is in **Manage billing**. If a payment fails, Jenzo shows a notice; update your card in **Manage billing**.

## Questions about a charge

Email support@jenzo.ai from your account email and say which charge. A person on the team will reply.