My AI work is not showing up

1. Look at AI > Connected

Open AI > Connected. Admins see everyone, members see themselves.

• Set up (green): Jenzo saw both your connector and the Jenzo helper in the last 24 hours.
• Needs a look (amber) or Not set up (red): something is missing.

The per-person states mean:

• Connected: all good.
• Computer off or Not seen lately: the computer has not sent anything recently. Turn it on and use your AI tool for a minute.
• Plugin only: the connector works but the Jenzo helper that measures exact tokens is not installed. Run the install command from Connect your AI tools.
• Not set up: nothing is installed on that computer yet.

2. Run the checks on your computer

Open a new terminal and run:

• jenzo doctor. Each line starts with ok or FAIL, and a FAIL line says what to fix.
• jenzo selftest --agent "Claude Code" (or the name of your tool). It signs in, creates a test ticket, starts and stops the AI clock, then archives the ticket.

If the jenzo command is not found, open a new terminal window first. If it is still missing, run the install command again.

3. Check you are you

Say “Hi Nellie” in your AI tool. If the first line names someone else, the tool is using their token. Create your own token in Settings > Workspace and members > Your API token and connect again.

4. Work that ran outside a ticket

AI work without a ticket is still counted, under AI > Unassigned. Attach it to the right ticket there. See AI sessions and unassigned AI work.

5. Numbers marked estimated

If cost shows as estimated, the tool reported its own token counts instead of Jenzo measuring them. That happens with Cursor, or when the Jenzo helper is not installed. See Token and cost numbers: measured vs estimated.

Still stuck? Send us the output of jenzo doctor (it holds no secrets) through the chat or at [email protected].