Tickets your AI tools create, and what lands in Waiting on you

Once connected, your AI tools work in Jenzo the way a teammate would: they open tickets, keep a plan, ask when they need you, and close work with a note.

Tickets and plans

• For a single job, the AI tool creates a ticket (or picks up one you assigned) and runs its AI clock on it.
• For a job with several steps, it creates a plan: one ticket that keeps your request word for word, plus an ordered list of steps that move from to do, to doing, to done. Skipped steps need a note.
• For a big brief, it can split the work into sub-tickets for now and later.
• After a restart or a lost context, the AI tool can pick the plan back up, with open questions and its last handoff note.

Members’ AI tools create tickets assigned to that member. Admins’ AI tools can also assign and set priorities.

Waiting on you

Waiting on you in the sidebar (with a count badge) lists everything an AI tool needs from you:

• Questions: the AI tool asked you something and paused its clock until you answer.
• Approvals: a risky choice it logged and will not make without you. Press Approve or Reject.
• Last steps: the AI did its part, but a person has to send, post, pay, schedule or approve something. The ticket gets a short checklist and a needs-human tag. Tick the boxes as you go; when every box is ticked, the ticket closes.

Each card has Done and Snooze. Snoozed items come back on the date you pick.

Closing a ticket

Done means someone can check the result later without asking. When a ticket is marked done, Jenzo asks for a closing note: What was done, and what came out of it?

• Write at least a short sentence.
• Add a link or screenshot URL if there is one, for example the commit, page or document. A link inside the note counts.
• A thin note still closes the ticket, and Jenzo suggests what detail is worth adding.

Find out why something was done

Decisions your AI tools log, with their reasons, show up on the ticket and in search. Months later, why did we do it this way? has an answer.